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kentangbet Privacy Policy – What We Collect and Why

At kentangbet, your personal data is handled with a clear purpose: we collect only what we need to verify your account, process deposits through DANA, OVO, GoPay and…

Account data kept secureDANA, OVO, GoPay & QRIS transaction recordsRight to access your dataRight to request deletionIndonesia-aware data handling

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What Data We Collect and How It Is Used

kentangbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we record your name, email address, phone number and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, virtual account or bank transfer via BCA, BRI, Mandiri or BNI. We use this information to confirm your identity

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before granting account access, to process and reconcile each transaction, and to send you account-status notifications. Device data — browser type, IP address and session timestamps — is logged automatically to detect unusual login patterns. We do not sell your personal information to third parties. All
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data handling depends on local law, and our retention schedule keeps transaction records for the period required under applicable Indonesian data regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review what we hold, correct an error or ask us to delete your account data, three paths are open to you: live chat for the fastest response, email for a documented record, and the in-account Help Centre for a self-serve form. We aim to respond to all privacy requests within 14 calendar days. For queries from Jakarta or Yogyakarta, the same channels apply — there is no regional restriction on how you contact us.

Team online

Live Chat

Our live chat team is available around the clock. Start a chat directly from the account dashboard to raise a data-access or deletion request and get a reference number within minutes.

Email Support

Send your data enquiry to our privacy inbox. Include your registered phone number so our team can verify identity before actioning any change to your personal record.

Account Help Centre

The Help Centre inside your account lists the privacy request form alongside the cashier path. You can also check the status of a previously submitted data request from the same screen.

DATA HANDLING STANDARDS

How kentangbet Protects Your Account and Information

We apply technical and procedural controls at each stage of your account lifecycle — from phone verification at registration through to how we archive transaction logs after account closure.

Phone Verification

Every account requires phone verification before the lobby opens. This step ties your session to a confirmed number, reducing the risk of unauthorised access to your personal record and your linked DANA or OVO wallet.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how account pages are navigated. You can disable non-essential cookies in your browser settings; session cookies are required for the account to function.

Data Retention Schedule

Transaction records — including QRIS and GoPay deposits — are retained for the period required by applicable Indonesian financial regulations. Account profile data is deleted within 30 days of a confirmed closure request, where local law permits.

Third-Party Access

We share data with payment processors — such as the networks behind DANA and virtual account rails — only to the extent needed to settle each transaction. We do not share your data with advertisers or data brokers.

Correction Requests

If your registered name, phone number or email is incorrect, you can submit a correction request via live chat or the Help Centre form. Our team verifies identity before applying any change to your account profile.

Security Logging

Login timestamps, device types and IP addresses are logged for each session. If we detect a login from an unfamiliar device, we send an alert to your registered phone number so you can review and flag the activity.

Common Questions About the kentangbet Privacy Policy

The questions below cover what we hear most from people reading the Privacy Policy before opening an account or after making their first DANA or QRIS deposit. If your question is not here, live chat can give you a specific answer.

We collect your name, email address, phone number and the payment method details you provide — such as your DANA wallet ID or QRIS reference — to verify your identity and process transactions. Device and session data is also logged automatically.

Yes. Every deposit or withdrawal processed through DANA, OVO, GoPay or QRIS generates a transaction record tied to your account. These records are held for the period required under applicable Indonesian financial regulations.

Yes, where local law permits. Submit a data-access request via live chat or the in-account Help Centre form. Include your registered phone number so we can verify your identity before sending the data package.

Send a deletion request through live chat or email. After identity verification, we aim to remove your account profile within 30 days. Transaction records required by Indonesian financial regulations are retained separately on a legal-hold basis.

We share data only with payment processors — such as the networks behind DANA, virtual account rails and bank transfers via BCA or Mandiri — strictly to settle transactions. No data is shared with advertisers or resold to data brokers.

Bank transfer deposits, whether via BRI, BNI, BCA or Mandiri, generate a payment reference that we log against your account. This reference is used for reconciliation and is subject to the same retention and deletion rules as wallet deposits.

Reach our privacy team via live chat for the fastest response, or email us with your registered phone number as a reference. We aim to respond to all data complaints within 14 calendar days and will provide a written outcome.

kentangbet Privacy Policy – What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

How kentangbet Protects Your Account and Information

Phone Verification

Cookie Controls

Data Retention Schedule

Third-Party Access

Correction Requests

Security Logging

Common Questions About the kentangbet Privacy Policy

01 What personal data does kentangbet collect when I open an account?

02 Does the kentangbet Privacy Policy cover DANA and OVO transaction records?

03 Can I request a copy of the data kentangbet holds about me?

04 How do I ask kentangbet to delete my account data?

05 Does kentangbet share my data with third parties?

06 How does the Privacy Policy apply to bank transfer deposits via BRI or BNI?

07 Who should I contact if I believe my kentangbet account data has been handled incorrectly?

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